Cloud Telephony services company knowlarity which gives virtual numbers to the customers with automated receptionist get in to trouble with telecom authorities. Owing to some regulatory issue their lines are disconnected by authorities.
Here is the snapshot of email sent Knowlairty their CEO Ambarish Gupta
Its call center solution is used by many eCommerce companies and startups, The impact will have a ripple effect with customer support of other companies.
Twitter handle of knowlarity says they are trying to sort the issue but there will not be exact time frame to fix that.
One side Modi government is talking high about startups ecosystem and easing up regulatory environment and other side they are creating problems.
It is not know to us about the exact reason for service blockade, It might be more related to trail regulations.
Response from Knowlarity
Folks, we’re loving the challenge of rising from the outage crisis that you’re all aware of. A stay-order from the telecom tribunal has rendered the questionable regulatory actions ineffective. Team
@knowlarity is on turbo mode. Service out of Delhi data center will shortly be back up. We cannot thank our customers enough for their unwavering support. Stay tuned for more updates! #SaveCloudTelephony. Stay Tuned!
There other player who are not impacted like exotel, ozonetel which operates in similar business.